Reference

How we protect your account and payments

When you open an account with us, your personal details and payment information stay encrypted and secure.

Data encrypted end-to-endDANA, OVO, GoPay and QRIS payment securityYour withdrawal verification process
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CONTACT & ACCESS

Reach us about your privacy rights

Team online

Email support

Write to our privacy team at [email protected] with your request. We respond within 72 hours with confirmation of your data, deletion request, or correction. Include your account email and the specific information you want to access or modify.

In-app privacy request

Open your account settings, navigate to Account > Privacy Settings, and submit a formal data-access request. You'll receive a download link to your full data profile within 5 business days. Use this path for faster processing.

Phone support (Mon–Fri 09:00–18:00 UTC+7)

Call our Jakarta office at +62 (0) 21-xxxx-xxxx to discuss your privacy concerns verbally. Our team walks through your rights, answers questions about what we store, and can initiate deletion requests on the spot.

HOW WE PROTECT YOU

Our privacy and security commitments

Account verification

We verify your identity once at registration using your email and phone number. For withdrawals over Rp 5,000,000, we confirm your address via document upload. This happens inside your account dashboard — no personal data leaves our servers without encryption.

Payment data isolation

Your DANA, OVO, GoPay and QRIS credentials are never stored in plaintext. We tokenize every transaction so only anonymized payment tokens live on our system. The actual account numbers stay locked in encrypted vaults separate from our main database.

Cookie and tracking

We use session cookies to keep you logged in across pages, and analytics cookies to understand how you navigate our lobby (which games you click, session length). You can disable non-essential cookies in your browser settings without losing account access.

Data retention schedule

Active account data stays with us for the life of your account. Closed accounts are anonymized after 12 months, except transaction records (kept for 7 years for tax and fraud prevention). Payment receipts are archived in encrypted cold storage after 90 days.

Third-party access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS networks), identity-verification services, and where required by law in Indonesia. We never sell your data to marketing agencies. A complete third-party list is available in your account's Privacy page.

Your data rights

You can request your full data download, correct any inaccurate information, restrict how we use your profile, or ask us to delete your account entirely. Submit requests via email or in-app; we respond with confirmation and next steps within 72 hours.

Privacy questions answered

Your account becomes inactive immediately. Personal data (name, email, phone) is anonymized after 12 months. Transaction records stay encrypted for 7 years for regulatory compliance. You can request full deletion sooner; write to [email protected] with your account email.

Deposit confirmations stay on your account for 90 days, then move to encrypted archive. Full transaction history is retained for 7 years for tax reporting and fraud investigation in Indonesia. You can view your 90-day active history anytime in Account > Payment History.

Yes. Go to Account > Privacy Settings and select 'Download My Data'. We compile your profile (name, email, phone, address, payment tokens, login history) into a file delivered within 5 business days. You can also email [email protected] for immediate confirmation of what we store.

We log your IP address and browser type for security (to spot unauthorized access). We do not track your physical location unless you grant permission. Analytics cookies show us which games you open, but no personal location data. Disable tracking in your browser settings anytime without affecting gameplay.

Our customer support team can view your account (name, email, deposit history, game activity) only to resolve your support tickets. Payment processors (DANA, OVO, GoPay, QRIS) see your transaction tokens. Law enforcement in Indonesia can request data with a valid warrant. No data is shared with third-party marketers.

Open Account > Profile and edit your name, email, or phone directly. Changes take effect immediately. For address corrections or complex updates, email [email protected] with your account email and the new information. We verify and update within 24 hours, then confirm the change in your inbox.

Yes. All withdrawals over Rp 5,000,000 require document verification (ID + proof of address) before we process the transfer to your DANA, OVO, GoPay or QRIS wallet. Smaller withdrawals clear automatically within 60 seconds. You'll see verification status in Account > Withdrawal History.

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